For those in early stages of CS career, or those who want to enter the CS profession, here is the list of recommended resources to learn from and follow:
Get these books to learn about CS
1. https://www.amazon.com/Customer-Success-Innovative-Companies-Recurring/dp/1119167965
2. https://www.amazon.com/Farm-Dont-Hunt-Definitive-Customer/dp/0692620931
3. https://www.amazon.com/Become-Customer-Success-Manager-Fastest-Growing-ebook/dp/B09G35B727
For more advanced level:
4. https://www.amazon.com/Customer-Success-Professionals-Handbook-Careers_While/dp/1119624614
5. https://www.amazon.com/Practical-Customer-Success-Management-Generation/dp/0367182769
6. https://www.amazon.com/Seven-Pillars-Customer-Success-Framework/dp/1544516606/142-6298349-1688619
7. https://www.amazon.com/Expansion-Sale-Must-Win-Conversations-Customers/dp/1260462757
8. https://www.amazon.com/dp/B091BH8SZ1/ (Onboarding matters)
Join these communities:
1. https://customersuccess.network/join
2. https://www.gaingrowretain.com/home
3. https://customersuccessnetwork.com/ (join linkedIN and slack)
4. https://www.customersuccess.community/
These youtube channels are great for learning:
1. CSM Practice https://www.youtube.com/channel/UCKfB4468eq-Z2l_YuTL-0_Q
2. ClientSuccess: https://www.youtube.com/channel/UCyebb34-V4tmrlJQlt40CZg
3. Practical CSM: https://www.youtube.com/channel/UC7dXPducB7i628SqnZitqxw
4. Totango CS: https://www.youtube.com/channel/UCqjJ2QgURmI2LiXtFpd0nXg
5. Success Hacker: https://www.youtube.com/channel/UCE92nLPrJ2GN0Nd0J0lbWeA
Insightful podcasts:
1. https://podcasts.apple.com/us/podcast/the-customer-success-podcast/id1252114465
2. https://podcasts.apple.com/us/podcast/strikedeck-radio-customer-success-live/id1176360148
3. https://podcasts.apple.com/us/podcast/gain-grow-retain-b2b-saas-customer-success/id1476256054
4. https://podcasts.apple.com/us/podcast/the-cs-mentor-all-things-customer-success/id1518407095
5. https://podcasts.apple.com/us/podcast/talking-customer-success/id1398506241
6. https://podcasts.apple.com/us/podcast/impact-weekly/id1656206843
Training:
Free Training: https://www.impactdemy.com/courses/fundamentals
Choose any of these
1. https://www.impactdemy.com/
2. https://successcoaching.co/
3. https://www.thesuccessleague.io/training
5. You can find some courses on Udemy
More resources here: